Refund Policy

The short version

Because a reading is delivered to you immediately and can't be "returned" the way a physical product can, purchases on KP Stellar Astro are generally not eligible for a refund once delivered — this covers cases like a change of mind or a reading that wasn't what you expected. If something goes wrong on our end technically, though, we do make it right — see below for how.

Desktop App license

The desktop license key is delivered digitally, immediately after payment. Because of this, it's not eligible for a refund once the key has been issued, with one exception: if you request a refund before activating the key on any device and within 48 hours of purchase, email us and we'll refund it in full. Once a key has been activated (bound to a device), the purchase is final — activation is the point at which you've received and started using the product.

If the installer or the app itself is genuinely broken for you — it won't install, activation fails due to a fault on our end, or a purchased update doesn't arrive — that's a defect, not a change of mind, and we'll fix it or refund it. Email the address below with what happened.

When a credit is already returned automatically

If an AI Explanation call fails on our end — the model errors out, times out, or otherwise doesn't produce an answer — the credit it would have cost is refunded to your account automatically, the moment the failure happens. No request is needed for this; it's built into how the app charges you in the first place. You'll simply see the credit still available in your balance.

If a credit wasn't refunded but should have been

The automatic refund above is the normal path and works the overwhelming majority of the time. If you hit a genuine error — an AI Explanation failed, or otherwise clearly didn't deliver what you paid for — and your credit balance was not restored, email us and we'll look into it and correct your balance manually.

What this policy does not cover

• Disagreeing with a verdict, a confidence label, or an AI Explanation's wording — these are the product, not a defect. The engine is deterministic; the same inputs always produce the same judgment.
• Not using credits or a subscription period before it lapses. Developer access and Premium plans are a fixed 30-day window from purchase (see the developer portal and pricing pages for details) — nothing carries over, and buying again adds to time remaining rather than restarting it.
• Change of mind after a purchase completes.

Changes to this policy

If this policy changes materially, we'll update the "Last updated" date above.